Meet the CCP

Meet the CCP

Who we are

Housed within the College of Veterinary Medicine on the campus of Washington State University (map) our pioneering program utilizes experiential learning techniques such as simulation with the goal of Enhancing clinical communication for the benefit of patients, clients, profession, and society. As our tagline suggests, our work is fundamentally Based in relationship, and grounded in evidence.

Veterinary Hospital Simulation
Technicians as educators workshop

What we do

Our program offers strategies for advancing formal communication training. Based on the learning objectives of our project collaborator(s), our program generates and facilitates experiential learning opportunities within a safe environment that promotes experimentation. Our work is evidenced-based and rooted in the tenants of the Calgary-Cambridge Guide.

At home within the College of Veterinary Medicine at WSU, the CCP provides communication training for our veterinary hospital technicians as well as incoming interns and residents. The majority of our efforts, however, are concentrated in hosting a two-semester clinical communication course strategically designed and situated within the four-year veterinary track for maximum impact. To access an illustration of the course's position in curriculum click here. Please contact us to learn more about the course and its curricular integration.

Coach facilitated team-based learning
Program Director Dr. Julie Cary at Yakima Valley College

Why we do it

Because the literature and anecdotal evidence agree… According to the literature clinical communication training substantively impacts the accuracy, efficiency and supportiveness of the doctor-client interview. Moreover, these skills demonstrably improve client understanding and compliance as well as the overall satisfaction felt by both clients and clinicians alike.

Feedback from our own program graduates and their colleagues/employing practice owners confirms the positive impact of this training in the field.

Lastly, because we believe that as with any psychomotor skill communication is but a series of learnable skills that all are capable of acquiring—to their personal and professional benefit—through repeated rigorous exercise.

Veterinary hospital orientation simulation
Role-play in-progress



Have questions and/or ideas to share? Email us:

Program Director—Julie Cary, DVM, MS, DACVS
Program Coordinator—Rachel Jensen, BS, LVT
Simulated Client Coordinator—Daniel L. Haley, MFA