Clinical Communication Program

Relationship Building Statements

PEARLS offers alternative ways to demonstrate empathy, to communicate affirmation or positive regard for the other person, to express your commitment to the relationship and to express your commitment to maintaining a good relationship. PEARLS also offers alternatives to the usual responses or patterns when differences are encountered.



Partnership

            We’ll see this through together

            I really want to work on this with you and Ranger

 Empathy

            It sounds like that was frightening for you

            I can sense your sadness

            Great – I can see how happy that made you

 Acknowledgment

            You put a lot of work into this filly

            You did the right thing coming in now

 Respect

            I so respect your commitment  

            I’ve always appreciated your ability to stay focused in a crisis

 Legitimization

            This would be hard for anyone

            Who wouldn’t be worried about something like this?

 Support

            I’d like to help you with this

            I want to see you succeed 



*From Williamson P (2011) A 4-step model of relationship-centered communication. Adapted by permission from Clark W, Hewson M, Fry M, Shorey J.  Communication Skills Reference Card.  American Academy on Healthcare Communication; 1998. In Suchman A, Sluyter D, & Williamson P (2011) Leading Change in Healthcare. Radcliffe Medical Press; p 311.

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